Community Portal

FAQs

Can I pay my assessments online?
Yes! Select the “Make a Payment” button from the Homeowner’s section of the main website. Make paying your assessments easy by enrolling in Auto-Draft which will securely debit the amount of your assessment from your checking account. Please note that your balance must be paid in full before you can enroll in Auto-Draft.  Other forms of online payment include one-time eCheck payment, or pay by credit card using a third party processor for a small fee. Electronic payments are processed same day on your account.  Refer to the main website for additional information.

 

I prefer to make a payment by check or by using my bank's bill pay service. Where do I send these payments? 
Please allow 10 – 15 days for processing time if sending a check using the US Postal Service or your Bank’s Bill Pay as these payments are often mailed not sent electronically.  All payments must be deposited in to the Association’s bank account by the late by date not to be considered late.  Checks are not accepted at the local offices.

 

How do I get a login to my Owner Portal / Association Website? 
Register online through our main website in order to request a valid log in.

 

I'm signed up for Auto-Draft. When will my payment reflect on my account?
Auto-Draft using your checking account for ACH payments will draft from your bank account on the 10th of the month of your billing cycle and will reflect on your owner account immediately. 

 

What are the Governing Documents of an Association? 
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:

Articles of Incorporation

Declaration of Covenants, Conditions and Restrictions

By-Laws

Rules & Regulations

You can find copies of your Association's Governing Documents on the Documents page. 

 

What are the Articles of Incorporation?

Bring the corporation into existence

Define the basic purpose and powers of the corporation

Indicate there will be a board of directors and may, identify the initial board

 

You can find copies of your Association's Articles of Incorporation in the Governing Documents folder on the Documents page.

 

What are Declaration of Covenants, Conditions and Restrictions?

The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure. 
The Declaration may contain:

Definitions of the physical elements of the property

The method for determining the share of interest in the common area for each property owner

A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units

Responsibilities for care of the association and the common areas

Restrictions on the use or enjoyment of properties in the association and common areas

 

You can find copies of your Association's CC&R's in the Governing Documents folder on the Documents page.

 

What are Bylaws?

The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:

Requirements of membership meetings

Voting rights of property owners

Procedures for electing the board of directors

Procedures for the board of directors to elect officers

General powers and duties of the board

 

You can find copies of your Association's By-Laws in the Governing Documents folder on the Documents page.

 

What are Rules & Regulations?

Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.


You can find copies of your Association's Articles of Incorporation in the Governing Documents folder on the Documents page.

 

I have a question about my account or billing. How do I contact the management company? 
Submit billing questions through the Owners Portal.

 

I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal? 
Request your properties be linked to one account through the Owners Portal by asking a Billing Question.

 

What is the cost for a Certificate of Assessment? 
The standard cost of a Certificate of Assessment is $175. There is a $200 rush fee for same day or next day requests.